SHOP POLICY
 

AGR Machinery always seeks to sell the greatest value machinery on the market. These items should be of an acceptable quality, fit for purpose, and matching their description. On the odd occasion when things don’t go to plan, you can be rest assured that our after sales team are here to help! Check out our warranty section for all terms and conditions.

As an online provider, we encourage you to retain all packaging as this will assist you in the rare case the item needs to be returned for servicing or replacement.

With such a large product range, please be aware that there will occasionally be a case where an item is out of stock or there will be a delay when shipping your order.

In line with the Australian Consumer Law, we will work with you to resolve any issue to the satisfaction of both parties.

The terms and conditions included in each listing, the eBay user agreement and the winning bid constitute the contract between AGR Machinery and the winning bidder for the provision of products. Winning bidders are assumed to agree with full terms and conditions when buying or bidding on AGR products. While all care is given, any errors or omissions in the product listing are unintentional.


WARRANTY
 

AGR Machinery offers a 12 month warranty on all products used for private household use from the date of purchase. In line with most major machinery brands, the use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.

Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by AGR Machinery to provide service (not including standard periodic maintenance).

Consumable components (and accessories) such as carry bags, batteries, hoses, grinding discs, belts, cables, wheels, blades etc. are not covered by warranty. We do however stock many of these replacement parts for purchase.


WARRANTY CLAIMS

Dead on Arrival
 

Many of our items are technical in nature. While there is always a small chance of an item missing parts, being "dead on arrival" or working only for a short time, keep in mind that we cover all our items with a comprehensive warranty - simply get in touch with our customer service team and they can easily resolve any issue. In the rare case where this occurs, please keep in mind that photos will be required to be emailed to allow confirmation and resolution of the issue. Your item may also need to be returned and inspected prior to any resolution being provided. The outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary). AGR Machinery may provide details allowing return of the item at no cost to the customer (check 'Returning Items' for more info).

General Repairs
 

Until the nature of any fault is determined, the resolution AGR Machinery can offer may vary. Please keep in mind that photos will be required to be emailed to allow confirmation and resolution of the issue. Where necessary, the item may need to be returned to determine fault/issue. Once the fault/issue is clarified, AGR Machinery may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties. While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. While specially ordered parts generally arrive within around 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.

In the above 2 instances, AGR Machinery may not accept the warranty claim in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. Where freight costs were incurred by AGR Machinery to return your item for inspection, reimbursement to AGR Machinery may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to AGR Machinery within 14 days of being notified of warranty rejection. Storage fees to apply beyond 7 days at 5% of the original product cost until the credit expires..

Where money is owed to AGR Machinery for repairs and/or postage, AGR Machinery is entitled to hold onto the item until payment is made.

**Ensure you read the Returning Items info below prior to returning any product**

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

RETURNING ITEMS
 

If for any of the above reasons you are required to return an item, the following steps need to be followed:

  • Send an email to support@agrmachinery.com.au stating your order number, the item/s you wish to return, and the reason for the return
  • Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation (RMA) number which must be included on the address label. All other relevant information will be sent to you at this time.
  • AGR Machinery will not accept the return of any item/s without an RMA attached.
  • You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may result in the withholding of any refund amount and/or our ability to provide further service.

To enable AGR Machinery to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.

  1. Within 60 days of the customer receiving the item, AGR Machinery may provide details allowing return of the item at no cost to the customer (where freight costs apply). Where the item was collected from our Seven Hills warehouse, the buyer is responsible to return the item at their expense.
  2. 61-365 days after receiving the item, customer to return item at own expense. AGR Machinery may provide a quote to use their courier service. AGR Machinery will not accept responsibility for any item lost in transit if an alternate courier service is used.
  3. 365 days+ after receiving the item. AGR Machinery may be able to offer servicing of item at customer expense. Once an RMA has been issued be sure to send your item back within 3 days of receiving return details.
THE FINE PRINT
 

Products sold by AGR Machinery are not intended for use where fail-safe operation is required. As with any electronic or mechanical product such as an automobile, aircraft, computer or consumer good, there is always a small chance of a technical issue that needs to be repaired or may require replacement of the product or a part. If the possibility of such failure and the associated time it takes to rectify could in any situation inconvenience the user, business or employee, or could financially effect the user, business or employee then the product is not suitable for your requirements. This product is not for use where incorrect operation or a failure of any kind, including but not limited to a condition requiring product replacement, service by a technician or replacement of parts could cause a financial loss, loss of employee time or an inconvenience requiring compensation.

 

POSTAGE & DISPATCH
 

At present, shipment is only within Australia.

Items are generally dispatched within 1-2 business days after payment is cleared however please allow approximately 7- 10 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Courier providers (not Australia Post) normally contact the buyer prior to the delivery day.

Any changes to address after checkout will not be considered as valid.

AGR is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky prior to purchase.

Where goods are sent through Australia Post, the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office.

Re-delivery fee will be charged to buyers for items that are undeliverable and/or returned to AGR due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

 

PAYMENT
 

To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist.

If you wish to collect your item from our warehouse, please follow the instructions laid out in each listing.

We accept payments through PayPal, bank deposit, and Credit Card. Once your payment has cleared, we will ship your item within 2 business days. AGR is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout. For all payments outside of eBay, please note that we process many thousands of identical payments weekly so without the correct method/reference it's impossible to figure out which payment needs to be allocated to particular items. Simply send us the reference you used, the day and time you paid, and the amount deposited.

Some of our items sell with varying freight costs. Simply enter your postcode into the Postage Calculator on most listings to determine the cost to your area. eBay should update your Freight cost into the checkout process once you have committed to purchase. If checkout gets stuck and does not allow you to proceed, simply use your browser's Back button to return to the option and try again.

As always, if you have any questions, please send a message to our Customer Service team who are only too happy to help.

 

CONTACT
 

To contact our Customer Service Team, simply send us a message by clicking on ‘Contact seller’ and our Customer Service team will be happy to assist. While emails average a 2 business day turn-around please remember that peak time / holiday inquiries, technical inquiries or questions requiring specialist input may take longer to handle.

To provide the very best prices, AGR Machinery prefer email contact. Should you wish to call our customer service team, our number is 02 8667 7874. We are located at 2/5 Stanton Rd Seven Hills NSW for pickup. We do not have a showroom or display facility. Please follow the purchase procedures provided on the listing to ensure your pickup experience is trouble-free.

 

30 DAY RETURNS
 

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: We must be notified within 30 days of you receiving the item that you intend to return it. The item must then be returned within 7 days following this notification (see Returning Items*).

  • The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
  • The item/s are NOT opened, used, worn or damaged, and are in perfect condition when we receive them back
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • The item is securely packed to ensure it is received back by us in original and re-saleable condition.
  • Handling fees will apply: $9.95 0-25kg / $19.95 25+kg. Either of these will be deducted from the refund provided.
  • The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 20% postage fee will also be deducted from the refund amount.
  • If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.

  • If you wish to take up this offer, please undertake the following:



  •  
  • Send an email to support@agrmachinery.com.au stating your order number, the item/s you wish to return, and the reason for the return
  • Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation (RMA) number which must be included on the address label. All other relevant information will be sent to you at this time.
  • AGR Machinery will not accept the return of any item/s without an RMA attached.